What should I do if my payment fails?

Payment Failure Resolution

If your credit purchase payment fails, follow these troubleshooting steps:

Common Payment Failures

• Insufficient funds: Ensure your account has enough balance
• Card declined: Contact your bank to authorize the transaction
• Expired card: Update your payment method with current card details
• Incorrect details: Verify card number, CVV, and billing address

Steps to Resolve

1. Go to Credits page
2. Check the payment error message for specific details
3. Update your billing information if needed
4. Try the payment again
5. Use an alternative payment method if available

Bank Authorization

Some banks may block online transactions for security. If this happens:

• Call your bank to authorize RFQmatch payments
• Inform them it's a legitimate business transaction
• Ask them to whitelist our payment processor

Alternative Solutions

• Try a different credit/debit card
• Use PayPal if available
• Contact our billing team for manual invoice payment

Need help? Contact our support team with your transaction reference number.