Terms and Conditions

1. Nature of the Platform

RFQmatch operates a digital business-to-business platform that enables buyers and suppliers to connect and exchange information relating to procurement opportunities.

RFQmatch provides technological infrastructure that allows users to publish Requests for Quotation ("RFQs"), submit supplier proposals, exchange technical documentation, and communicate with other users.

RFQmatch acts solely as a technical intermediary. RFQmatch does not act as a broker, agent, reseller, distributor, procurement advisor, or contracting party between users.

All negotiations, agreements, and transactions arising from the use of the Platform are concluded exclusively between the users involved.

RFQmatch does not guarantee the accuracy, completeness, reliability, or commercial viability of RFQs, supplier profiles, bids, specifications, or other user-generated information.

2. Definition of Platform Services

RFQmatch provides users with digital tools enabling access to procurement opportunities and facilitating communication between business users.

The services provided by RFQmatch consist solely of hosting RFQs, enabling supplier responses, facilitating communication, and maintaining platform records of sourcing interactions.

RFQmatch does not provide procurement advisory services, marketing services, sales representation, transaction guarantees, or lead qualification services.

Users acknowledge that the Platform provides access to potential sourcing opportunities only and does not guarantee commercial results.

3. Business Use Only

The Platform is intended exclusively for professional users acting in the course of their business activities.

By registering an account, the User confirms that they are acting on behalf of a business entity or professional activity and are authorized to bind such entity.

The Platform is not intended for consumer use.

4. User Accounts

Users must create an account to access certain Platform services.

Users are responsible for maintaining accurate account information and safeguarding login credentials.

All activities performed through a user account are deemed to be performed by the account holder.

Users may terminate their account at any time.

RFQmatch may suspend or terminate accounts that violate these Terms or threaten the security or integrity of the Platform.

5. Platform Services and Pricing

RFQmatch may offer free services, subscription-based services, one-time paid services, and credit-based services.

Prices for services are displayed on the Platform and may be modified by RFQmatch.

Unless explicitly stated otherwise, prices are exclusive of VAT and other applicable taxes.

6. Subscriptions

Certain services may be offered through subscription plans.

Subscriptions renew automatically unless cancelled before the renewal date.

Users may cancel subscriptions at any time, with cancellation taking effect at the end of the current billing period.

Subscription fees are non-refundable.

7. Credits

Certain Platform features require the purchase of digital Credits.

Credits must be purchased in advance and may be used to unlock access to RFQ contact details or other platform functionality.

Credits are non-transferable, non-refundable, and not redeemable for cash.

Credits represent a limited contractual right to use specific Platform features and do not constitute electronic money.

Use of Credits does not guarantee commercial outcomes.

8. Payments and Chargebacks

All payments must be made in advance through the payment methods offered on the Platform.

All purchases are final and non-refundable except where mandatory law requires otherwise.

Users agree not to initiate chargebacks for services already delivered.

RFQmatch may suspend accounts and recover administrative costs where chargebacks occur.

9. Supplier Acknowledgement of Lead Risk

Suppliers acknowledge that RFQs may represent early-stage sourcing inquiries and may contain incomplete specifications.

RFQmatch does not guarantee that buyers will respond to supplier proposals or proceed with procurement.

Access to RFQs does not guarantee any number of leads, responses, contracts, or revenue.

Complaints regarding lead quality do not entitle suppliers to refunds or compensation.

10. Buyer Responsibility

Buyers are solely responsible for evaluating suppliers and conducting appropriate due diligence.

RFQmatch does not verify supplier capabilities, certifications, financial reliability, or regulatory compliance.

11. RFQ Integrity and Procurement Transparency

RFQs may represent market research, supplier discovery, or preliminary sourcing activities.

RFQmatch does not guarantee that RFQs will result in procurement decisions.

RFQmatch shall not be liable for claims that RFQs were incomplete, misleading, or cancelled.

12. RFQ Revision and Scope Clarification

Requests for Quotation may be revised or withdrawn by buyers at any time before a commercial agreement is concluded.

Specifications, quantities, or procurement conditions may change during the sourcing process.

Suppliers remain responsible for reviewing RFQ updates.

RFQmatch does not verify RFQ revisions and shall not be liable for misunderstandings arising from such changes.

13. Platform Availability

RFQmatch does not guarantee uninterrupted operation of the Platform.

Temporary interruptions may occur due to maintenance, technical issues, infrastructure failures, or cyber incidents.

14. Marketplace Data Usage and Contact Restrictions

Users may access Platform Data solely for legitimate sourcing activities.

Users shall not scrape or extract Platform Data, use automated systems or AI agents to harvest Platform Data, create independent databases derived from Platform Data, conduct unsolicited marketing using Platform Data, or build competing services using Platform Data.

15. Artificial Intelligence and Automated Use Restrictions

Platform Data may not be used to train artificial intelligence systems, machine learning models, procurement automation tools, or similar technologies.

Automated access requires prior written authorization.

16. API and Integration Responsibility

Users remain responsible for actions performed through automated systems, integrations, or AI agents connected to their accounts.

RFQmatch may suspend integrations that threaten platform stability or security.

17. RFQmatch Transaction Records

RFQmatch maintains platform records relating to sourcing activities conducted through the Platform ("RFQmatch Transaction Records").

These records may include RFQs, proposals, specifications, communications, timestamps, and system logs.

RFQmatch Transaction Records constitute the official record of sourcing interactions conducted through the Platform.

RFQmatch may retain such records even after account termination where necessary for marketplace integrity, dispute resolution, fraud prevention, or legal compliance.

18. Platform Interaction Scope

RFQmatch can provide transparency and potential dispute assistance only for sourcing activities conducted through the Platform and recorded in RFQmatch Transaction Records.

Transactions conducted outside the Platform are not monitored by RFQmatch and occur at the users' own risk.

19. Anti-Circumvention

Users shall not intentionally circumvent the Platform to avoid applicable platform fees or credit mechanisms.

Where contact between users originates through the Platform, transactions between those users relating to the RFQ shall be considered to originate from the Platform.

20. Contractual Penalties

Violation of provisions relating to Platform Data usage, automated scraping, AI training restrictions, or circumvention may result in a contractual penalty of EUR 50,000 per violation plus EUR 5,000 for each day the violation continues.

RFQmatch retains the right to claim full damages.

21. Intellectual Property

All intellectual property rights relating to the Platform remain the property of RFQmatch.

Users retain ownership of submitted content but grant RFQmatch a license to store and process such content for operating the Platform.

22. Account Termination and Data Retention

RFQmatch may retain RFQs, proposals, specifications, communications, and system logs after account termination where such records form part of marketplace history or procurement documentation.

Where possible, RFQmatch may restrict access or pseudonymize personal identifiers.

23. Data Protection

RFQmatch processes personal data in accordance with its Privacy Policy and applicable data protection laws.

Users remain responsible for compliance with privacy laws when processing personal data obtained through the Platform.

24. Limitation of Liability

RFQmatch shall be liable only for direct damages.

RFQmatch shall not be liable for indirect damages, consequential damages, loss of profit, loss of revenue, loss of data, or reputational damage.

Total liability shall be limited to the lower of the value of Credits involved in the claim or the amount paid by the user in the three months preceding the claim.

25. Claim Notification and Limitation Period

Users must notify RFQmatch of claims within thirty days after discovery.

Any legal claim must be initiated within twelve months.

26. Exclusion of Suspension and Set-Off

Users may not suspend payment obligations or set off payments owed to RFQmatch against alleged claims.

27. Platform Records as Evidence

System logs and platform records maintained by RFQmatch constitute prima facie evidence of platform activity.

28. Electronic Communications and Deemed Receipt

Electronic communications are deemed received when sent to the email address registered in the user account or made available through the Platform.

Failure to read such communications due to spam filters or internal handling does not invalidate the communication.

29. Explicit Acceptance Requirement

No agreement or modification shall be deemed accepted unless explicitly confirmed by RFQmatch.

Silence shall not constitute acceptance.

30. Service Modification

RFQmatch may modify or discontinue Platform services or features at any time.

31. Force Majeure

RFQmatch shall not be liable for delays or failures caused by events beyond its reasonable control.

32. Dispute Resolution

The parties shall attempt to resolve disputes through good-faith negotiations for thirty days before initiating legal proceedings.

33. Governing Law and Jurisdiction

These Terms are governed exclusively by Dutch law.

All disputes shall be submitted exclusively to the competent court in Zwolle, the Netherlands.

34. Order of Precedence

Separate written agreements between RFQmatch and users may supersede these Terms.

35. Entire Agreement

These Terms constitute the entire agreement between RFQmatch and the User regarding the use of the Platform.

36. Severability

If any provision is invalid or unenforceable, the remaining provisions remain in effect.