Customer Support
We are here to help you succeed on RFQmatch. Find answers in our documentation or reach out to our team.
Support Hours & Response Times
Frequently Asked Questions
Log in to your buyer account, navigate to 'My RFQs', and click 'Create RFQ'. Follow the step-by-step form to describe your requirements.
Credits are used to unlock access to RFQs (for suppliers) or to feature your RFQs (for buyers). You can purchase credit packages from your dashboard.
Credits are non-refundable but never expire. They remain in your account until used.
As a supplier, browse available RFQs and click 'Request Access' on any RFQ that matches your capabilities. The buyer will review and approve or deny your request.
Once a buyer accepts your quote, you will receive a notification. You can then communicate directly with the buyer to finalize details and begin fulfilling the order.