Document Upload Troubleshooting
If you're experiencing issues uploading documents, check these common causes:
File Size Limits
- Maximum file size: 10MB per file
- Total storage per account varies by plan
- Compress large files before uploading
Supported File Formats
- Documents: PDF, DOC, DOCX, XLS, XLSX
- Images: JPG, PNG, GIF
- Archives: ZIP, RAR
- Text files: TXT, CSV
Browser Issues
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari)
- Disable browser extensions temporarily
- Ensure JavaScript is enabled
Network Connection
- Check your internet connection stability
- Try uploading smaller files first
- Use a wired connection if possible
Still having issues? Contact our support team at support page with details about the file type and size.